Post a comment 
Africell has launched a new Next-of-Kin Service for Afrimoney subscribers, allowing customers to designate a trusted person who can be contacted for account information when they are unavailable.
The service was officially launched Tuesday, August 11, 2026, during an event at the Africell Boardroom in Wilberforce, Freetown.
The launch began with a welcome address by Ms. Rebecca Sankoh, who received guests and participants at the event.
Martison Obeng-Agyei later provided an overview of the service and officially launched the Next-of-Kin initiative. He said the service is intended to provide Afrimoney customers with a formal mechanism for identifying a person who can be reached when they are unable to access or communicate about their account.
Obeng-Agyei compared the initiative to the next-of-kin information commonly required by employers. He explained that employees are often asked to provide the details of a person who can be contacted when they are no longer available.
He said Africell wants to establish a similar arrangement for Afrimoney customers by enabling subscribers to register the details of a next of kin as part of their mobile money account information.
According to Obeng-Agyei, the arrangement could become particularly important if a subscriber dies, becomes seriously ill, is unable to hold a phone, cannot speak or is otherwise unable to access their wallet.
He emphasized that the Next-of-Kin Service is primarily about access to information and does not automatically transfer money in an Afrimoney wallet to the person listed as next of kin.
“The next of kin does not simply means that if something wrong happens to the user, what ever money was in the wallet they are going to carry it and give to the person,” he said, clarifying that Africell does not operate the service in that manner.
Obeng-Agyei said anyone seeking access to funds following the death of an Afrimoney subscriber would have to provide strong evidence and go through the appropriate process before any money could be released.
He also cautioned that being registered as a subscriber’s next of kin does not, by itself, establish an automatic entitlement to funds in the deceased person’s wallet.
“If someone passed away in your family, he said he does not mean u will just them for the money as next of kin,” he said, adding that family involvement and proper documentation would be required before money could be handed over.
Obeng-Agyei further advised Afrimoney subscribers to ensure that their personal information is accurate before registering a next of kin.
He said customers should first update their own account details, including their name, date of birth and address, and ensure that the information is correctly saved on their mobile money wallet.
He also warned subscribers against allowing siblings or other people to use their personal details when registering their Afrimoney wallets.
To update their account information, Obeng-Agyei said customers can dial *161*8*6#, select option 8, “My Account,” and then select option 6, “Activate Your Details.”
Once their own information has been updated, subscribers will have the option to provide the details of their next of kin.
Obeng-Agyei said each subscriber can nominate only one person as their next of kin. The designated individual is authorized to receive relevant information when the subscriber is unavailable because of death, illness or an inability to speak or move.
He also advised customers to select a next of kin who is at least 18 years old and not a minor.
The launch concluded with an interactive question-and-answer session, during which guests and participants raised several questions about the operation of the new service. Obeng-Agyei responded to the questions and provided further clarification on the Next-of-Kin Service.
