In a strategic move to bring maximum fulfillment to its customers during Customer Service week, NP Sierra Leone Limited has distributed assorted items to its various customers on Friday 6th October 2023 at various fuel stations in Freetown.
From NP SL Motorway in the East to the NP Aberdeen filling station, the focus of the distribution exercise was to appreciate customers for using NP SL products and services.
Speaking on the rationale behind NP Customer Service Week, NP SL Acting Sales Manager John Conteh revealed that Customers Service Week which normally occurs in the first week in October is an international celebration that cooperate institutions use to appreciate their customers. He described their celebration of the week as a gesture to appreciate NP customers for their loyalty to the brand.
Describing NP’s relationship with their customers, the Acting Manager states “As our mantra says, we are first for customer care,. We always try to exhibit our value added products which are the various ways we treat our customers. The quality service and products we are providing for our customers make it difficult for them to leave us for our competitors because what we are providing for customers, our Competitors cannot”.
Highlighting Some of the facilities NP SL is providing for customers which makes the company outstanding from others, he stated that they provide tanks, dispensers for their customers, expertise knowledge on how to run the fuel stations, training of staff and many more. He further pointed out that the Company even gives out generators to customers because most time people build fuel stations without the financial strength to buy generator, tank and dispensers to run the business.
Responding to concerns that some customers are now shifting from the use of fossil Fuel to electric or clean Energy, NP SL Communications Manager, Dr. Williette James affirmed that it is a good thing that the world is now moving to renewable energy. She pointed out that as a responsible company they are also venturing into that aspect. She emphasized that in the area of renewable energy they have started with the solar lights. However, she revealed that Sierra Leone still has a long way to fully transform from using fossil fuel to renewable energy completely.
The distribution of gifts to customers, which was led by the Communications Manager, followed by her communications team and other staff, was done with great delight, as the team distributed hundreds of assorted items to most of the drivers at various NP SL Fuel Station.
A beneficiary driver at the NP SL Siaka Steven Street Fuel Station, Alusuine said,´I am very happy with what you people are doing. This afternoon I didn’t even know I was going to get a special gift. I am surprised.”
Fatmata Kalokoh thanked NP SL for the donated items. She added that this is the first time she has received such a gift from a Petroleum company in Sierra Leone.
NP SL is an indigenous business that is built on customers ‘service and anticipate their needs. The Company is well known for its provision of quality petroleum products, sells them at a fair price, delivers them as scheduled, and follows up, as necessary, to satisfy customers. This commitment of service has led to customers being loyal to the NP brand.