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Orange Sierra Leone has announced an official fixed tariff for Orange Money cashout transactions, warning customers not to pay any additional charges beyond the approved fees and urging them to report any agent who violates the directive.
In an official statement released by the company, Orange Sierra Leone said the move is aimed at protecting customers and ensuring transparency across all Orange Money transactions. The telecommunications operator stressed that its cashout fees are fixed nationwide and that agents are not authorized to collect any extra payments under any circumstances.
“To protect our customers, please be advised that our official fees are fixed. We do not authorize agents to collect additional payments,” Orange Sierra Leone stated. “If you are asked for extra fees, please contact us immediately.”
According to the official tariff guide released by Orange Sierra Leone, cashout transactions are charged at a rate of one percent. The document provides clear examples of the applicable fees, including statutory GST, for different withdrawal amounts. For instance, a cashout of SLe 100 attracts a total fee of SLe 1.15, while a withdrawal of SLe 10,000 attracts a total fee of SLe 115. The guide also shows that cash-in transactions remain free of charge.
The tariff guide, branded under Orange Money, takes effect from November 1, 2024, and applies to all authorized agents across the country. Orange Sierra Leone emphasized that no charges beyond those listed in the official guide should be imposed on customers.
As part of its consumer protection measures, the company has provided a dedicated channel for reporting violations. Customers who are asked to pay extra fees by any Orange Money agent are encouraged to contact Orange Sierra Leone immediately by dialing 505, or by calling or sending an SMS to the same short code.
Orange Sierra Leone said it remains committed to fair pricing, transparency, and customer trust, and called on customers to be vigilant and to help the company enforce compliance by reporting any agent found acting outside the approved tariff.
The company noted that the attached tariff guide is the only official reference for Orange Money cashout fees and urged the public to rely on it when conducting transactions.
Bo una lef we duya
An agent commenting from Freetown!
And what have you done concerning your poor network which normally bring issues between agents and customers??
The time you take to pick up calls for reversal??
The books you are suppose to provide for the agents
All these are at the detriment of the agents…..
Hi everyone.
I am unisa from waterloo. We adhere and abide by the company’s policies and guidelines. Me in particular, because I love this company since I haven’t started the business. So complying with the rules and regulations of the company is very common for me.
Orange company is ever nice to work/ partner with, keep it up.
But please you need to check on the network for our location here in waterloo, 2Mbps data services is poor these days and we often face lots of challenges about that. Atimes customer do acuse us that we had teated on them 😒.
Again one big help we need from you is, we want you to reach out to these customers and tell them more the meaning of money 💰and how this transactions works, because we’re doing our best but they don’t see reasons, let them hear it from the horses mouth. The problem is, they constantly refuse small notes from us like 1Nle, 2 Nle even 5Nle notes while cashing out. They forgot that this transaction thing works vice versa. Even if they’re the one that cash it in, they won’t receive it from us while cashing out. They expected us to take it to the banks to change it. After all we had told them the meaning of the 2 aroows (cash in and cash out) the other customer bring, the other customer take. This is serious my boss, please take this serious, they often fight us ohh. Some even canceled the transaction and asked us to return their money back. Some create big drama, even 5Nle notes, some even 10Nle notes they comment about it. They always asked for 20s Notes.
Nice working with you, I love you, I love the company.
Keep up the good work.
Your agent from waterloo opposite RC BANK 🏦 waterloo.
Unisa.