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Concerns are escalating over the frequent internet connectivity issues plaguing Sierra Leone since technology and smart utility infrastructure company, ZoodLabs, assumed control of the International Gateway. The recent disruptions have prompted calls for an urgent investigation into the company’s management and service reliability.
On Sunday, August 4, 2024, ZoodLabs experienced a significant outage that lasted nearly four hours, severely impacting data services, international voice calls, roaming, and other operational services. According to a network incident notice, the issue originated from ZoodLabs’ end and was eventually resolved, but not before causing widespread inconvenience.
Incident Summary:
– Date: August 4, 2024
– Duration: Approximately 4 hours
– Impact: Data services, international voice calls, international roaming, and operational services
– Status: Resolved
– Start Time: 06:52 AM
– End Time: 10:10 AM
ZoodLabs, known for its high-speed internet services through a wireless broadband network in Freetown, had previously committed to providing efficient internet connectivity in Sierra Leone. This commitment was highlighted during the launch of the Agenda for the Earth System Modifying Framework (ESMF), an open-source software initiative for climate numerical weather prediction.
The company has been integral to Sierra Leone’s technological development since Parliament ratified an agreement on April 28, 2022, between the Ministry of Information and Communications and ZoodLabs (SL) Ltd. This agreement entrusted ZoodLabs with the management of the Cable Landing Station, a critical infrastructure component for the nation’s connectivity.
However, the repeated internet disruptions since ZoodLabs’ takeover have raised serious concerns about their capacity to manage such essential services. Stakeholders and citizens alike are now demanding a thorough investigation to determine the root causes of these disruptions and to ensure that future connectivity is stable and reliable.
As the situation develops, the need for transparency and accountability from ZoodLabs is paramount. The investigation will aim to provide insights and solutions to prevent further disruptions, safeguarding Sierra Leone’s digital infrastructure and its users’ trust.
