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The Regional Outreach Manager of the National Civil Registration Authority (NCRA) in Bo District, Mr. Albert Hardin, has addressed public concerns regarding alleged irregularities in the ongoing distribution of National ID cards.
Several residents reported that despite receiving official text messages from NCRA to collect their ID cards, they often experience delays at the district office.
Some community members alleged that certain individuals locally referred to as “kush boys” arrive as early as 4 a.m. to place stones in the queue, with each stone representing a person’s position.
These individuals are reportedly demanding money from later arrivals to secure spots closer to the front of the line.
Speaking to Classic Media Empire, Mr. Hardin emphasized that NCRA’s mandate is to serve the public efficiently and fairly. He stated that the institution is not aware of any organized system using stones to represent individuals in line but acknowledged that some people do arrive before official working hours, which begin at 8:30 a.m.
“We will not entirely dispute the fact that such incidents may occur outside our notice,” Mr. Hardin said. “But our staff are professionals who operate within a strict code of conduct, and we expect them to maintain that standard.”
He further noted that some applicants contribute to delays by attempting to bypass established procedures, thereby disrupting the orderly flow of operations.
Explaining the ID collection process, Mr. Hardin said that once an individual is registered, a confirmation message and registration slip are issued.
After ten days, a subsequent message is sent notifying the person to collect their ID card. Delays, he added, may occur when staff are sorting out ID cards for proper identification and verification.
Mr. Hardin concluded by urging the public to exercise patience, cooperate with staff, and remain law-abiding when accessing NCRA services.
