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Orange Sierra Leone has officially discontinued its popular Kolat unlimited data bundle, citing sustainability challenges, network congestion, and the need to maintain quality service for the majority of its customers.
Launched in May 2024, the Kolat bundle rapidly gained popularity among internet users, driving data traffic on the Orange network by more than 80% within months. However, despite its success, the company stated that the offer became economically unsustainable.
Orange Sierra Leone explained that the surge in data usage significantly increased the cost of purchasing internet bandwidth from its providers. While traffic volume soared, revenue growth lagged behind rising at a rate five times lower.
According to the company, the Le60 unlimited bundle benefited less than 3% of its total subscriber base, with some individuals reportedly consuming up to one terabyte of data per month through multiple subscriptions. This level of consumption, Orange said, strained the network and reduced service quality for the majority of users.
The decision to end the Kolat offer, though unpopular among heavy data consumers, reflects the broader challenge of balancing affordability, accessibility, and infrastructure sustainability in the telecommunications sector.
Orange emphasized that sustaining the unlimited bundle had a serious effect on network performance. Excessive data usage by a small segment of users caused congestion, particularly in high-demand areas, leading to slower speeds and service disruptions for regular customers.
Despite substantial investments in upgrades and capacity expansion, the continued strain from unlimited usage threatened to degrade overall service quality and limit the company’s ability to maintain a stable, high-performing network
While the Le60 Kolat offer has been withdrawn, Orange has clarified that there have been no increases in the prices of its other data bundles. Affordable options such as the Le15 daily bundle for 1 Mbps, Le40 three-day bundle for 2 Mbps, and Le100 weekly bundle remain unchanged and available to all customers.
A recent regional study covering 36 African countries shows that data prices in Sierra Leone remain the lowest on the continentaveraging about $0.10 (Le2.4) per megabyte, compared to between $1 and $5
Orange Sierra Leone noted that it ensured transparency in communicating the withdrawal of the Kolat offer. Public notices were issued two weeks before the discontinuation through SMS, social media, radio, and television, giving customers time to understand the change and explore alternative bundles.
Before removing the Kolat bundle, Orange says it fully complied with Sierra Leone’s telecommunications regulations
To meet the surge in data demand, Orange invested heavily in upgrading its network. Over 2,800 cells were upgraded to 4G, international bandwidth increased from 27 Gbps to 41.5 Gbps, and 46 new densification sites were deployed in major cities including Freetown, Bo, Kenema, and Makeni.
However, the company noted that maintaining such large-scale investment to support a small group of heavy users was not sustainable in the long term.
Orange Sierra Leone reaffirmed its commitment to providing affordable, high-quality internet services while promoting digital inclusion nationwide.
“We will continue to invest in our network, improve access, and deliver sustainable solutions that benefit all our customers,” the company said in a statement.
The company maintained that the decision to discontinue the Kolat bundle was necessary to protect network integrity and ensure fair, consistent service for all subscribers.
Bo una fuck off bo
The increment is too high and sudden besides orange has the habit of taking the money through orange money system and not providing the service I’m a victim of several cases wherein I called 111 customer service yet my money was taken and no service provided.
Also,this thing of increasing amount without a reliable and sustainable service isn’t worth it cause it’s still the same as the 60 leones that runs on 1 Mbps what’s the need then ???
If you want more, advance the system cause we all know how sierra Leone is not everyone has a decent salary four weeks is 400 Leones and the service rendered it’s a thousand times frustrating how can you manage ??? They’re talking and comparing other African nations their network is steady and reliable they pay not minding the cost because they are 100% satisfy with the service not like our we pay and yet cry 😭 for the service
It’s a shame to compare yourself with other countries in Africa. Have you check if any of them is selling 1Mbps ? How on earth in 2025 mobile companies in Sierra Leone are still selling 1-5mbps to consumers? Nobody does that this days. Companies in the subregion start from 10mbps upwards so you are the only selling 1 mbps hence your comparison is misleading
The increment is too high and sudden besides orange has the habit of taking the money through orange money system and not providing the service I’m a victim of several cases wherein I called 111 customer service yet my money was taken and no service provided.
Also,this thing of increasing amount without a reliable and sustainable service isn’t worth it cause it’s still the same as the 60 leones that runs on 1 Mbps what’s the need then ???
If you want more, advance the system cause we all know how sierra Leone is not everyone has a decent salary four weeks is 400 Leones and the service rendered it’s a thousand times frustrating how can you manage ??? They’re talking and comparing other African nations their network is steady and reliable they pay not minding the cost because they are 100% satisfy with the service not like our we pay and yet cry 😭 for the service
Na halaki dae kech dem
Am highly disappointed with the ministry of information and communication, as we expect much improvement in the communication sector, we the students are really suffering in preparation of assignments and class presentation the orange network is not stable and too slow, but still the tariff is high for ours to purchase. Please Mr ministry we need your help as orange and africell wan kill we😭😭😭😭😭
It’s up to them and the corrupt parliament with get in this country with there brown envelope 📨📨📨😔😔😔😔🤔😔 salone sweet
The increment is too high and sudden besides orange has the habit of taking the money through orange money system and not providing the service I’m a victim of several cases wherein I called 111 customer service yet my money was taken and no service provided.
Also,this thing of increasing amount without a reliable and sustainable service isn’t worth it cause it’s still the same as the 60 leones that runs on 1 Mbps what’s the need then ???
If you want more, advance the system cause we all know how sierra Leone is not everyone has a decent salary four weeks is 400 Leones and the service rendered it’s a thousand times frustrating how can you manage ??? They’re talking and comparing other African nations their network is steady and reliable they pay not minding the cost because they are 100% satisfy with the service not like our we pay and yet cry 😭 for the service
There’s no 5G network in Sierra Leone, please stop deceiving us, stop stelling our money. We are praying to God to judge between you (Orange) and the people of Sierra Leone, because our Honourable are not fighting for us, Yaa Allah, judge between we and the network of this country, for you are the best judge.
Then what will be the next option ?