In a grand culmination of the Customer Service Week, staff at Guaranty Trust Bank Sierra Leone (GT Bank SL) headquarters showcased a vibrant array of attires representing their diverse clientele on Friday, October 14.

This gesture of appreciation for customers’ contributions resonated across its 14 nationwide branches, highlighting various professions such as nursing, teaching, engineering, sports, law enforcement, and students, among others.

To emphasize its commitment to a customer-centric approach, GT Bank organized an interactive session to garner feedback for improving its services.

Arthur Kallon, Head of Corporate Affairs, spoke about the significance of the Customer Service Week. He said, “Internationally observed in the first week of October, this week is a special occasion for corporate entities to express gratitude towards their customers.” Kallon praised the enduring bond between GT Bank and its customers, emphasizing the bank’s dedication to aligning its services with customer feedback.

Shedding light on the week’s intent, Kallon said, “This celebration goes beyond appreciating just our customers. It’s also about acknowledging the symbiotic relationship between our staff and customers.” He elaborated that it serves as an avenue to celebrate the mutual relationship in a festive spirit.

Detailing the week’s activities, Kallon mentioned, “Our five-day celebration aligns with what’s being observed across all GT subsidiaries in Africa and the UK. There are areas we’ve amplified and others we’ve maintained consistency.” He pointed out the various celebrations at the branches, noting the symbolic attire staff wore, reflecting GT Bank’s official colors, orange and white. “Our branches buzzed with activities, from raffle draws where staff won various items to refreshments for a light-hearted mood,” he added.

In a poignant finale to the week, staff dressed in outfits symbolizing the diverse professions they cater to, reinforcing the profound connection the bank shares with its myriad customers.

Guaranty Trust Bank, with its 14 branches in Sierra Leone, caters to a wide range of clients across consumer, commercial, and corporate sectors. Upholding its mission to make banking more accessible, GT Bank continues to pioneer digital banking solutions for its patrons.