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Tensions boiled over this week as frustrated travelers reportedly confronted staff at Air Sierra Leone office in Freetown, demanding answers regarding a severe backlog of missing luggage that has left many without personal belongings during the Christmas holidays.
The chaotic scenes follow days of mounting complaints from passengers who arrived in Freetown for the festive season only to find their checked luggage had not arrived with them.
One relative, whose cousin was visiting after 17 years, reported that the traveler arrived on December 17 and, as of this week, still had not received his luggage.
“Our relatives are currently in town but cannot access their luggage,” one affected family member stated. “They arrived with nothing for Christmas and the holidays.”
Critics and affected passengers have described the situation as “bad for business,” warning that it severely damages the airline’s credibility. “This is not just inconvenient; it’s distressing,” one complaint read. “We urge Air Sierra Leone to address these issues urgently and improve communication.”
At the time of reporting, Air Sierra Leone had not released an official public statement detailing the cause of the baggage disruption or its plan for rectification.
This is a developing story. Further updates will be provided as more information becomes available from Air Sierra Leone or aviation authorities.
