Orange Sierra Leone has announced that a cut in the terrestrial fiber backbone is currently causing significant Quality of Service (QoS) issues for its customers in the provinces.

This disruption is affecting both voice and data services, leading to widespread inconvenience.

The company has assured its valued customers that they are actively working in collaboration with Leoncom to resolve the issue as swiftly as possible. In a statement released to the public, Orange Sierra Leone expressed regret for the inconvenience caused and committed to keeping customers informed on the progress of the restoration efforts.

The fiber cut, which is a critical infrastructure problem, underscores the challenges of maintaining uninterrupted service in regions reliant on terrestrial fiber networks. Such disruptions can have far-reaching impacts on communication, business operations, and access to information, especially in less urbanized areas.

Orange Sierra Leone, a prominent player in the country’s telecommunications sector, is recognized for its commitment to providing high-quality service. The company’s efforts to resolve this issue in partnership with Leoncom reflect its dedication to maintaining service standards and minimizing downtime for its users.

Customers have been advised to stay tuned for further updates, with assurances that normal service will resume as soon as the necessary repairs are completed. Orange Sierra Leone’s apology and promise to keep the public informed highlight the company’s proactive approach in handling service disruptions and maintaining transparency with its customer base.

In the meantime, affected customers are encouraged to exercise patience as the repair teams work diligently to restore full service. The company remains committed to delivering reliable and efficient telecommunications services to all its users, despite the current setbacks.