Orange, a leading telecommunications company, has issued an important notice to its customers regarding potential disruptions in internet service. The disruptions are attributed to ongoing repairs on the ACE (Africa Coast to Europe) submarine cable.

In a recent announcement on social media and their official communication channels, Orange explained that the necessary maintenance work on the ACE cable might lead to a decline in the quality of internet services in some regions. This submarine cable is a critical component of the global internet infrastructure, linking numerous countries along the west coast of Africa to Europe, thereby facilitating international connectivity.

The notice, addressed to “Dear Valued Customers,” highlights that Zoodlabs, a partner in the maintenance and repair of the ACE cable, is actively collaborating with the ACE team to restore normal service levels. The company assured its customers that efforts are being made to complete the repairs as swiftly as possible. “We will give you feedback as soon as the service is fully restored,” Orange stated, emphasizing their commitment to keeping customers informed throughout the process.

This communication underscores the importance of the ACE cable in maintaining robust internet services across multiple regions. The ACE cable, extending over 17,000 kilometers, is pivotal for providing high-speed internet and reliable communication services to numerous countries. Any disruptions, therefore, have significant implications for both personal and business communications.

Orange’s proactive approach in addressing the potential service issues reflects their dedication to customer satisfaction and transparency. The company apologized for any inconvenience caused and reassured customers of their ongoing efforts to minimize the impact of the repairs.

As the repairs progress, customers are advised to remain patient and attentive to further updates from Orange. The company’s commitment to resolving the issue promptly aims to ensure that the internet service quality is restored to its optimal state without undue delay.